Most items are available for shipment to PO Boxes and APO/FPO Addresses using USPS. We regret that some over sized and/or heavy items and some items that ship directly from a vendor cannot be shipped to PO Boxes and APO/FPO addresses. We note this in RED on the product pages but if we have missed something we will email you right away. NOTE that items sent to APO/FPO Addresses may take 2 to 4 weeks for delivery once you receive your SHIPPED email with tracking information. Unfortunately, tracking services through USPS are somewhat unreliable but it is the most economical option and most widely available to PO Boxes and APO/FPO Addresses. Organic Bug cannot Express Ship orders to PO Boxes and APO/FPO Addresses.

STANDARD GROUND SHIPPING CHARGES are determined by ORDER VALUE and ship using the table below:

Order Total            Ground Shipping Charges
Up to $25               $  5.95
$25.01 to $50         $  8.95
$50.01 to $100       $ 11.95
$100.01 to $150     $ 14.95
$150.01 to $180     $ 17.95
$180.01 to $250     $ 20.95
$250.01 and Up     9% of merchandise total

Standard Ground Shipping Charges are calculated on the original merchandise total, BEFORE any coupons or promotional offers are applied. Free Ground Shipping and other shipping promotions are not valid for shipping to APO/FPO Addresses and Canada. Please note that our Standard Ground Shipping Charges are based on current shipping rates by carriers and are subject to change.

Any and all products purchased on OrganicBug.com are shipped and delivered by independent carriers not affiliated with Organic Bug. Title to merchandise purchased on OrganicBug.com and the risk of loss for merchandise passes on to purchaser when the carrier takes possession of these items.

• Most orders of IN STOCK items placed by 1:00 pm EST Monday through Thursday typically ship within 24 hours
  
• Orders of IN STOCK items placed after 1:00 pm EST Monday - Thursday generally ship within 1 business day
  
• Orders of IN STOCK items placed any time Friday through Sunday typically ship the following Monday
  
• Allow 2-7 business days for orders to arrive once you receive your SHIPPED email with tracking information
• NOTE the AVAILABILITY of each product you wish to order on the product pages to give you an idea of the processing time it takes before that item will ship*
• Please allow additional transit time to accommodate the following US holidays: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and the 10 days leading up to Christmas

*Items ordered together may not always ship from the same location or arrive in the same box. Should items in your order ship separately, we will send you an email with tracking information for each item when it ships. You are not responsible for any additional shipping when this occurs.

Back Orders + Wait List
When products that we offer become unavailable for a period of time, you are invited to place your name on a WAITING LIST. Once the product becomes available, we send you an email to let you know the product is back In Stock and Available for you to make your purchase.

Although we strive to keep inventory levels in check, every once in a while you may place an order and we learn from a supplier that shipping is postponed due to a lack of product availability. In the event of any delay, we notify you by email that your item is on BACK ORDER and give you a general ideal of when your order will be available to ship. At that time, you have the option of waiting for the order to ship or canceling the order for a full refund.

Multiple Shipping Addresses
You may ship to Multiple Shipping Addresses all on ONE ORDER. Yahoo! Simply choose the recipient on each product page that you wish to ship to and the cart will split up the order and prompt you for further information, including the addition of any gift messages, during the check out process! NOTE: Standard Ground Shipping Charges are applied for EACH DELIVERY ADDRESS.

Delay Shipment of Your Order To Arrive On or Near a Specific Date
If you wish to place an order but Delay Shipment of Your Order To Arrive On or Near a Specific Date, please call one of our award-winning Customer Service Team members toll free at 888.428.7050 M-F 9am-5pm EST. If you are calling from outside the US, please contact us at 386.428.7050. We will be happy to assist you to make sure we get your order delivered on or close to the exact date you want it to arrive!

Shipping Surcharges for Heavy or Over Sized Items
Some Heavy or Over Sized Items may carry additional Shipping Surcharges which are clearly marked on the appropriate product pages with the amount of the Shipping Surcharge listed in parentheses ($) in RED on the Product Page. NOTE that Shipping Surcharges are in ADDITION to our Standard Ground Shipping Charges.

2 DAY EXPRESS SHIPPING
We understand that sometimes your order just needs to get somewhere fast~guaranteed! When time is of the essence, we offer 2 DAY EXPRESS SHIPPING (for an additional $15 per shipping address) to meet your needs. 2 Day Express Shipping is available on most items unless otherwise noted in RED on the product pages.

In the Shopping Cart during Check Out you can view your Ground Shipping + 2 Day Express Shipping options. Simply enter your SHIP TO Zip Code and click GO!

If your order is OVER 10 lbs., 2 Day Express Shipping is unavailable through the shopping cart. If you do not see the 2 Day Express Shipping option in your cart and would like to get a quote, please call Customer Service toll free at 888.428.7050 M-F 9am-5pm EST. If you are calling from outside the US, please contact us at 386.428.7050.

• Make sure the AVAILABILITY of the merchandise you order is IN STOCK on the product page prior to choosing the 2 Day Express Shipping option during Check Out
• If for some reason 2 Day Express Shipping is unavailable, we notify you by phone on the same day (M-F 9am-5pm EST) or on the next business day if you place an order on the weekend or holiday
• Most orders placed by 1PM EST Monday through Thursday typically ship the same day; orders placed after 1pm EST generally add one additional day to process and ship
  
• Orders placed any time Friday through Sunday typically ship Monday
• Because some merchandise ships directly form our vendors, carriers may vary
• As soon as the order ships, we email you the tracking information

NOTE if an order MUST ARRIVE at its destination on a specific day OR if you wish to find out if an order can be shipped OVERNIGHT, please call and place your order with one of our award-winning Customer Service Team members toll free within the US at 888.428.7050 M-F 9am-5pm EST. If you are calling from outside the US, please contact us at 386.428.7050.

INTERNATIONAL SHIPPING
Organic Bug ships most merchandise to Canada as its only direct International Shipping destination. Orders are typically shipped USPS to Canada and may take from 6-10 Business Days for delivery once you receive your SHIPPED email with tracking information. Unfortunately, tracking services through USPS are somewhat unreliable but it is the most economical option from the US.

If your order to Canada needs to be shipped EXPRESS, please call to inquire and one of our Customer Service Team members will be happy to help you. Call 386.428.7050 M-F 9am-5pm EST.

As with all International Shipments any import fees, taxes, duty or customs imposed are the sole responsibility of the recipient. Questions you may have pertaining to these charges should be directed to your local government import office.

But, know that you, our Canadians friends, can also enjoy the benefits of using MyUS.com for all your online shipping, just like our many satisfied International Customers do~so read on and see what MyUS.com can do for you!

OrganicBug.com partners with MyUS.com to offer fast and convenient International Shipping to more than 225 countries. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to your account and access to many other services.

Sign up and get your own USA Street Address to receive any and all merchandise you purchase from any USA based online retailer. MyUS.com provides specialized International Package Forwarding Services from your new USA Street Address to your International Address.

MyUS.com is the #1 ranked consumer package forwarder in the world. MyUS.com ships over 50,000 products per week so you can trust that your annual membership will benefit you throughout the year not only with great Customer Service but with the most discounted shipping rates of any Package + Mail Forwarding service to your International destination in the least amount of time.

Want to use a non-US issued Credit Card or pay via wire transfer when you shop on OrganicBug.com? No problem! Simply use the MyUS.com Personal Shopper Service to make your purchases for you. MyUS.com accepts Credit Cards with International billing addresses as well as those issued by non-US financial institutions and MyUS.com also accepts wire transfers.

So, what are you waiting for? Simply click below to get your own personal USA Street Address and get shopping on OrganicBug.com!

NOTE you are required to pay applicable Domestic Ground Shipping Charges from OrganicBug.com to your personal USA Street Address but you SAVE over 80% on International shipping from your USA Street Address to over 220 countries! Get your goods fast with 2-4 day delivery worldwide!

Packaging
At OrganicBug.com we embrace the idea of conscious consumerism on every level. Therefore, as a company we are always looking for new and more efficient ways to tread more lightly on the Earth. We do our best to re-use packing materials and standard boxes we receive still in good condition. Our standard boxes, mailers, and packing materials we purchase are made of up to 100% post-consumer recycled materials and all are recyclable. We realize the only way to promote corporate responsibility is to be responsible corporately.